Terms & Conditions
Last updated: 06th of November 2026
1. About these Terms
1.1 ctchealth.ch is operated by ctcHealth SARL, Route de Chêne 5, 1207 Genève, Switzerland.
1.2 By accessing or using the Website, you agree to these Terms and Conditions. The Terms include our Privacy Policy. Please read both before using the Website. If you do not agree, please do not use the Website.
1.3 If you have questions about these Terms, contact us at contact@ctchealth.ch.
2. Purpose of the Website and who it is for
2.1 The Website lets you learn about ctcHealth’s products, consulting and creative services, and contact us.
2.2 The Website is intended for business professionals aged 18 or over, mainly in the life-sciences and healthcare industries. It is not directed at children.
2.3 Our products and services are provided under separate written agreements. These Terms cover the Website only, including the AI Agent, interactive demos and downloadable resources. If a separate agreement conflicts with these Terms, that agreement governs the products or services it covers.
3. Definitions
AI Agent: the automated conversational assistant on the Website that answers questions about ctcHealth and points visitors to relevant pages.
Content: all material on or made available through the Website, including text, images, graphics, audio, video, avatars, software, code, design and layout, AI Agent responses, interactive demos and Resources.
Interactive demos: product previews, simulations and other interactive experiences on the Website.
Resources: insights, research, papers, toolkits and other downloadable materials.
Services: the products and services ctcHealth provides under separate agreements, including Plato for Education, Plato for Sales, Kheiron, consulting and creative services.
Submission: any information or material you send us through the Website, including through the AI Agent, forms or email links.
You: any person who accesses or uses the Website.
4. Your licence to use the Website
4.1 We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website to learn about ctcHealth’s products and services and to contact us, and to use Resources as set out in section 9.
4.2 If you breach these Terms, this licence ends automatically and you must stop using the Website.
4.3 Access to the Website is not a legal right. We may change, suspend or withdraw all or part of the Website, or suspend or end your access, at any time and without notice. We will do so in particular where we reasonably believe you have breached these Terms, or to protect the Website, its users or ctcHealth.
5. What you must not do
When using the Website, you must not:
a) Use it in any way that breaks applicable law or regulation, or to promote illegal activity;
b) Copy, download, extract, republish or create derivative works from Content, except as allowed in sections 4 and 9 or through normal browser caching;
c) Use robots, spiders, scrapers or other automated means to access, collect or index the Website or its Content, including to train AI models, except for search-engine indexing permitted by our robots.txt file or with our prior written permission;
d) Attempt to gain unauthorised access to, interfere with or disrupt the Website, its servers or networks, for example through hacking, denial-of-service or DNS attacks, or by introducing viruses, Trojans or other malicious code;
e) Probe, test or get around any security or authentication measure;
f) Attempt to make the AI Agent produce unlawful, harmful or misleading output, or to extract its instructions or configuration;
g) Advertise, solicit, or run pyramid, Ponzi or similar schemes;
h) Impersonate any person or misrepresent your affiliation with any person or organisation; or
i) Interfere with any other person’s use of the Website.
6. AI Agent and AI-generated content
6.1 The AI Agent is an automated AI system. When you use it, you are interacting with software, not a person.
6.2 AI Agent responses are generated automatically. They may be inaccurate, incomplete, or out of date, and they are provided for general information about ctcHealth’s products and services only.
6.3 AI Agent responses are not professional, medical, regulatory or legal advice. They are not offers, commitments or contract terms, and no contract is formed through the AI Agent. Where the AI Agent points you to a product, service, use case or expert, it is a guide to our offering, not an assessment of your organisation’s needs. Please confirm anything you intend to rely on with our team.
6.4 Do not enter any of the following into the AI Agent or into Website forms:
confidential information or trade secrets, whether yours or anyone else’s;
patient data or other personal health data;
personal data about other people.
6.5 We process AI Agent conversations as described in our Privacy Policy, including who processes them and how long we keep them. Our AI service providers may not use your conversations to train their models.
7. Not medical advice
7.1 Content on the Website is intended for professionals in the healthcare and life-sciences industries. Any information about health topics, clinical scenarios or simulations is for education and illustration only. It does not replace professional medical advice, diagnosis or treatment.
7.2 ctcHealth does not manufacture or market medicinal products. Nothing on the Website promotes any medicinal product.
7.3 Personas, patient cases and scenarios shown on the Website, including in interactive demos, are fictional.
8. Our products and services
8.1 Descriptions of our Services on the Website are general information. The scope, features, availability and price of any Service are set only in a separate written agreement between your organisation and ctcHealth.
8.2 Booking a demo, requesting a meeting or talking to a ctcHealth expert does not create any obligation for you or for us to agree.
9. Interactive demos and downloadable resources
9.1 Interactive demos are simplified illustrations of our Services. They may differ from the Services as delivered under contract, and they do not commit us to any functionality, result or price.
9.2 Resources reflect our view at the date of publication and may not be updated. They are provided for general information.
9.3 You may download, store and share Resources within your organisation for internal, non-commercial reference, provided you keep any copyright notices and credit ctcHealth as the source. Without our written permission, you may not sell, sublicense, publish or redistribute Resources outside your organisation, use them to train AI models, or modify them and present them as your own.
9.4 Where a Resource contains third-party material, that material remains subject to its owner’s terms.
9.5 If you provide your details to access a Resource, we handle them as described in our Privacy Policy.
10. Information you send us
10.1 Personal data. We handle personal data you provide through the Website, including through contact forms, demo requests, meeting bookings, blog comments and the AI Agent, as described in our Privacy Policy.
10.2 Security of transmission. No transmission over the internet is completely secure. We cannot guarantee that messages you send through the Website will reach us or will not be intercepted by third parties. To the extent permitted by law, we are not responsible for messages that do not reach us or are intercepted outside our control. If you need to share sensitive information, contact us first so we can agree a secure channel.
10.3 Confidential information. Please do not send confidential information or trade secrets through the Website. Except for personal data, which we handle under the Privacy Policy, we treat Submissions as non-confidential unless we have agreed otherwise in writing.
10.4 Feedback. If you voluntarily send us ideas, suggestions or feedback about the Website or our products and services (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free and perpetual licence to use, adapt and incorporate that Feedback into our products and services, with no obligation to you. This does not apply to personal data or to information you send to request a demo, meeting or contact with us.
10.5 What Submissions must not contain. Submissions must not contain:
spam or unsolicited advertising;
material that infringes anyone’s intellectual property or other rights;
false or misleading content, or content that impersonates anyone;
unlawful, defamatory, harassing, obscene or otherwise harmful material; or
viruses, malicious code, or tools for scraping or data mining.
10.6 We may remove, edit or decline any Submission.
11. Intellectual property
11.1 ctcHealth or its licensors own all intellectual property rights in the Website and its Content. This includes our brand names, trademarks, logos, trade dress and the look and feel of the Website, as well as its text, graphics, software code, photographs, video, audio and avatars.
11.2 Third-party trademarks and content on the Website belong to their owners. Their appearance does not imply any endorsement or affiliation unless we say so.
11.3 Except as expressly stated in these Terms, no rights are granted to you. You may not copy, modify, distribute or publicly display any Content for public or commercial purposes without our written permission.
12. Reporting intellectual property infringement
12.1 If you believe Content on the Website infringes your copyright or trademark, please tell us. Only the rights owner or a person authorised to act for them may submit a notice.
12.2 Your notice should include:
your name, contact details and signature (an electronic signature is acceptable);
the work or trademark you believe is infringed;
the material you believe infringes it, and where it appears on the Website (URL);
a statement that you believe in good faith that the use is not authorised by the rights owner or by law; and
a statement that the information in your notice is accurate and that you are the rights owner or authorised to act for them.
12.3 Send notices to contact@ctchealth.ch with the subject line “IP notice”, or by post to the address in section 21.
12.4 We will review each notice. Where appropriate, we may remove or disable access to the material, inform the person who provided it and give them the opportunity to respond. We may end access for anyone who repeatedly infringes others’ rights.
12.5 If you believe material you provided was removed by mistake, contact us with a description of the material, where it appeared, why you believe the removal was a mistake, and your contact details. We will review your request and may restore the material.
12.6 A person who knowingly submits a false notice may be liable under applicable law.
13. Third-party websites
13.1 The Website, and our emails, newsletters and social media posts, may link to third-party websites, including those of partners and social media platforms. We provide these links for convenience only.
13.2 A link does not mean we endorse the third party or its content. We do not control third-party websites and are not responsible for their content, products or practices. You use them at your own risk and under their own terms. These Terms do not apply to them.
14. Accuracy of information and cooperation with authorities
14.1 We aim to keep the Website accurate and current but do not guarantee that it is. Information about our Services, including features, availability and any pricing, may change. Please confirm details with us before relying on them.
14.2 We are not obliged to monitor third-party content on the Website.
14.3 We may cooperate with law-enforcement and other competent authorities. Where required by law or by a lawful request from a competent authority, we may disclose information about you, such as your IP address, name or location, as described in our Privacy Policy.
15. Viruses and security
15.1 We cannot guarantee that the Website, or any file you download from it, is free of viruses or other harmful code.
15.2 You are responsible for protecting your own systems and data, for example with anti-virus software and backups, and for any cost of servicing or repairing your equipment.
16. Disclaimer
The Website is provided “as is”. To the extent permitted by Swiss law, we provide the Website, its Content, the AI Agent, interactive demos and Resources “as is” and “as available”, without warranties of any kind, express or implied. This includes any warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Website will be uninterrupted or error-free, or that errors will be corrected.
17. Limitation of liability
17.1 Indirect losses are excluded. To the extent permitted by Swiss law, ctcHealth and its directors, employees and agents are not liable for any indirect, incidental, consequential, special or punitive damages, or for loss of profit, revenue, data or business opportunity, arising from your use of, or inability to use, the Website, or from reliance on its Content, AI Agent responses, interactive demos or Resources.
17.2 What we do not exclude. Nothing in these Terms excludes or limits our liability for unlawful intent or gross negligence (Article 100 of the Swiss Code of Obligations), or any other liability that cannot be excluded or limited under applicable law.
18. Indemnity
To the extent permitted by law, you agree to indemnify ctcHealth and its directors, employees and agents against third-party claims, losses and costs, including reasonable legal fees, arising from your breach of these Terms, your Submissions, your infringement of third-party rights, or your breach of applicable law.
19. Governing law and disputes
19.1 These Terms, and any dispute arising from or in connection with them or the Website, are governed by Swiss law, excluding its conflict-of-law rules.
19.2 Before starting proceedings, both parties will try in good faith to resolve the dispute by negotiation. This does not prevent either party from seeking urgent interim or injunctive relief.
19.3 The courts of Geneva, Switzerland, have exclusive jurisdiction, subject to any mandatory rules of jurisdiction that apply, for example to consumers.
20. General
20.1 Cookies. Described in section 4 of our Privacy Policy.
20.2 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and ctcHealth about the Website. Use of our Services is governed by separate agreements.
20.3 Changes. We may update these Terms at any time. Changes take effect when posted, and the “Last updated” date shows the latest version. If you continue to use the Website after a change, you accept the updated Terms.
20.4 Waiver. If we do not enforce a provision, we have not waived our right to enforce it later.
20.5 Severability. If any provision is held invalid or unenforceable, the remaining provisions stay in effect.
20.6 Access from outside Switzerland. If you access the Website from outside Switzerland, you do so on your own initiative and are responsible for complying with local laws. We may restrict access to the Website in some countries.
20.7 No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and ctcHealth.
20.8 Assignment. We may assign or transfer our rights and obligations under these Terms.
21. Contact
ctcHealth SARL
Route de Chêne 5
1207 Genève
Switzerland
Email: contact@ctchealth.ch
Tel: +41 76 317 12 23
ctcHealth · AI for Pharma Specialists · Geneva, Switzerland